Business

synced from google calendar

Name Acme HVAC Edit

Published number +1 (948) 800-9639 Edit

Hours Mon–Fri 8a–6p · Sat 9a–1p · closed Sun Edit

Service area 07417 · 07432 · 07481 · 07456 · 07430 · 07042 Edit

Timezone America/New_York · EDT Edit

Sarah & voice

assistant configuration

Assistant name Sarah matches voice by default Edit

Tone warm · efficient · no-nonsense Edit

First message "Hi! Thanks for calling Acme HVAC. How can I help you today?" Edit

Voice

Save

Escalation

when sam pages a human

On-call technician Marcus K. · +1 201-555-0177 Edit

Backup Danny R. · +1 201-555-0144 Edit

Conditions gas smell no heat (winter) no AC (heat wave) water leak Edit

Delivery SMS via Twilio
will move to phone-call escalation once Twilio voice is provisioned Change

Knowledge base

2 entries · sam answers inline

Do you service heat pumps?

Yes — all major brands, residential and light commercial.

What's your service area?

Greater metro area. Please share your zip code and I can confirm.

+ Add entry

Notifications

digests & proactive messages to the owner

Weekly performance digest Every Monday at 7am: calls handled, bookings made, revenue scheduled, missed emergencies (if any). SMS to your phone.

Real-time escalation SMS Emergency calls (no heat / gas smell / major leak) page you immediately, 24/7. Always on.

Daily call summary End-of-day recap text listing every call Sarah handled today and what she did. Off by default; useful during trial.

SMS notifications require a connected Twilio integration. While Twilio is being provisioned, these settings are saved locally and applied once SMS is live.

Integrations

1 connected · 2 available

Google Calendar bookings · availability

Acme HVAC Bookings

connected Manage

Twilio SMS on-call alerts

not yet configured

disconnected Connect

ServiceTitan shop crm

coming soon · sync customer history + tech routing

not available Connect

Danger zone

careful

Pause Sarah Route all calls to voicemail. You can resume any time. Pause

Port number out Move +1 (948) 800-9639 to another carrier. Request port

Delete workspace Removes Acme HVAC from Bellhop. Calendar events stay with you. Delete